At Bumble Sale Store, we believe your beauty journey should be as flawless as our products. If your experience doesn’t meet our high standards, we’re here to make it right with the same care we put into selecting our clean, vegan, and mineral-based beauty collections.
Our Return & Exchange Promise
We want you to love every product you purchase from buymakeupproduct.com. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.
Return & Exchange Timeframe
15 Days from the date you receive your order
Condition Requirements
- Items must be in original, unopened packaging
- Products must be unused and in resalable condition
- Original receipt or order confirmation required
- All original tags and labels must be attached
Non-Returnable Items
To ensure the health and safety of all our customers, the following product categories cannot be returned or exchanged:
- Beauty Tools (for hygiene reasons)
- Blemish & Acne Treatments (opened products)
- Any products with broken seals or opened packaging
- Personal care items where the packaging has been compromised
Step-by-Step Return Process
Step 1: Submit Your Return Request
Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Bumble Sale Store Customer Service,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify reason] Preferred Resolution: Refund / Exchange for [Product Name]
I confirm that the items are in original, unopened condition with all packaging intact.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]
Step 2: Receive Return Authorization
Within 1-2 business days, you’ll receive:
- Return Authorization Number
- Return shipping address
- Detailed return instructions
Step 3: Ship Your Return
Package your items securely and ship to:
Bumble Sale Store Returns
1408 Holly Street
Nashville, TN 37206
USA
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective products.
Step 4: Processing Your Return
Once we receive your return, please allow:
- 3-5 business days for processing and inspection
- You will receive email confirmation once your return is processed
Refund Information
Refund Timeline
- Credit Card Payments: 5-10 business days after return processing
- PayPal Payments: 3-5 business days after return processing
- Original Shipping Fees: Non-refundable unless return is due to our error
Refund Method
Refunds will be issued to your original payment method:
- Visa, MasterCard, JCB – refunded to original card
- PayPal – refunded to your PayPal account
Exchange Process
For exchanges, the process is similar to returns. Once we receive and process your return, we’ll ship the replacement item using your preferred shipping method. Any price differences will be refunded or charged accordingly.
Need Help?
Our Nashville-based customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Address: 1408 Holly Street, Nashville, TN 37206
Response Time: 1-2 business days
Beauty Note: We carefully select each product in our collection, from Youngblood mineral foundations to Jane Iredale skincare, ensuring they meet our high standards for quality and performance. If any product doesn’t work for you, we understand – beauty is personal, and we’re committed to finding what works for your unique needs.