Our Commitment to You

At Bumble Sale Store, we believe your beauty journey should be as flawless as our carefully curated products. Our commitment extends beyond providing clean, vegan, and mineral-based beauty collections to ensuring a seamless shopping experience from delivery to your complete satisfaction.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included
  • Available for all order values

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50
  • Tracking included

Please Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally, excluding some Asian regions and remote areas.

Returns & Exchanges Policy

We want you to love every product you purchase from buymakeupproduct.com. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.

Return Conditions

  • Items must be in original, unopened packaging
  • Products must be unused and in resalable condition
  • Original receipt or order confirmation required
  • All original tags and labels must be attached

Non-Returnable Items

To ensure the health and safety of all our customers, the following product categories cannot be returned or exchanged:

  • Beauty Tools (for hygiene reasons)
  • Blemish & Acne Treatments (opened products)
  • Any products with broken seals or opened packaging
  • Personal care items where packaging has been compromised

Step-by-Step Return Process

1 Submit Your Return Request

Email our customer service team at [email protected] within 15 days of receiving your order.

Required Information:

  • Order Number
  • Order Date
  • Product(s) to return with quantities
  • Reason for return
  • Preferred resolution (refund or exchange)
2 Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return Authorization Number
  • Return shipping address
  • Detailed return instructions
3 Ship Your Return

Package your items securely and ship to:

Bumble Sale Store Returns
1408 Holly Street
Nashville, TN 37206
USA

Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error or defective products.

4 Processing Your Return

Once we receive your return, please allow:

  • 3-5 business days for processing and inspection
  • Email confirmation once your return is processed

Refund Information

Refund Timeline

  • Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return processing
  • PayPal Payments: 3-5 business days after return processing
  • Original Shipping Fees: Non-refundable unless return is due to our error

Refund Method

Refunds will be issued to your original payment method:

  • Visa, MasterCard, JCB – refunded to original card
  • PayPal – refunded to your PayPal account

Exchange Process

For exchanges, the process is similar to returns. Once we receive and process your return, we’ll ship the replacement item using your preferred shipping method. Any price differences will be refunded or charged accordingly.

Need Assistance?

Our Nashville-based customer service team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: 1408 Holly Street, Nashville, TN 37206

Response Time: 1-2 business days

Beauty Note: We carefully select each product in our collection, ensuring they meet our high standards for quality and performance. If any product doesn’t work for you, we understand – beauty is personal, and we’re committed to finding what works for your unique needs.